FAQs
Frequently Asked Questions – TheCraftShoppy.com
Find quick answers to common questions about orders, shipping, returns, payments, and more at TheCraftShoppy.com.
• What is TheCraftShoppy.com? ✨
TheCraftShoppy.com is a creative online store specializing in unique and thoughtfully created products for every occasion. We offer a wide range of stylish brooches, party décor supplies, personalized gifts, vintage-inspired gift items, and craft supplies and more.
Our goal is to bring together creativity and quality by providing products that are perfect for gifting, decorating, and personal use. Whether you are looking for something custom-made or a unique decorative piece, TheCraftShoppy.com is designed to add charm and creativity to your special moments.
We focus on delivering products that feel personal, aesthetic, and meaningful ✨
• How can I track my order from TheCraftShoppy.com? ✨
Once your order is shipped, you will receive a tracking number along with the carrier name via email. You can track your order directly on the shipping carrier’s website or use the provided tracking details for updates.
• How long does delivery take? ✨
Delivery times depend on your location:
- India: 2–5 business days
- International: 5–11 business days
Delivery time may vary due to customs clearance, weather conditions, or courier delays.
• Can I cancel my order on TheCraftShoppy.com? ✨
Yes, you can cancel your order within 2 hours of placing it. After 2 hours, cancellation may not be possible if the order has already been processed or shipped.
• What is the return policy of TheCraftShoppy.com? ✨
We offer a 30-day return policy for eligible products. Items must be unused and in original condition. Returns are accepted for damaged, defective, or incorrect products.
• Are customized products returnable? ✨
No, customized or personalized products are non-returnable and non-refundable as they are made specifically as per customer requirements.
• What payment methods are accepted? ✨
We accept secure online payments including credit cards, debit cards, and PayPal through trusted payment gateways.
• Is Cash on Delivery (COD) available? ✨
No, Cash on Delivery (COD) is currently not available. All orders must be prepaid using secure online payment methods.
• How long does refund take? ✨
Approved refunds are processed within 1–2 business days, depending on your bank or payment provider.
• How can I contact TheCraftShoppy.com support? ✨
You can contact our customer support team at:
• Email: info@thecraftshoppy.com